World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team did encounter some unexpected gotchas along the way.
Alicia Gee, director of unified communications at Sutter Physician Services, oversees a 1,000-agent contact center running on Genesys PureConnect software. In this episode, she catches us up on the company's approach to the patient experience, and shares some thoughts on what's next in the contact center.
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating communications into Internet of Things ecosystems. He shares examples, and offers up plenty of pointers on how to get started.
In this podcast, Jacob Morgan, best-selling author of "The Future of Work," speaker and co-founder of The Future of Work Community shares his thoughts on digital transformation and the future of work.
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a WebRTC API Platform" report, recently updated. Based on what he knows of these offerings and enterprise use cases, he shares suggestions on how to approach the CPaaS decision.
Not Your Father's Telecom Expense Management
If you think telecom expense management applies to your regular old business phone lines and nothing more, think again. In this episode, Hyoun Park, founder and principal investigator with technology advisory firm Amalgam Insights, tells us why this solutions paradigm works for so much other IT spend, from mobile licenses to cloud telephony, the Internet of Things, and beyond.
Why You Need a Mobile Center of Excellence
Enterprises strategizing on mobility today, including for internal collaboration, don't
have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with
Blue Hill Research, explains why they need to get it right from the start -- and
provides tips on how to make that happen.
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
Tim Banting, of Current Analysis, gives us a peek into what the next three years will
bring in advance of his Enterprise Connect session exploring the question: Will there
be a new model for enterprise communications and collaboration in 2020?
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking deployment.
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is enterprise-ready.