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No Jitter On Air

News and stories from the world of unified communications brought to life by the editors of No Jitter.
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Mar 14, 2019

Cloud Letting You Down?
Making the leap from the premises to the cloud can be problematic for real-time communications. Steve Leaden examines the issue in this EC preview.

Mar 13, 2019

Go-to contact center authority Sheila McGee-Smith shares why the benefits of providing CRM access to your agents outweighs the short-term pain, and more, in this EC preview.

Mar 11, 2019

Nicolas De Kouchkovsky, of CaCube Consulting, lays out a contact center future involving a mixed mode of AI and human interactions.

Mar 6, 2019

While team collaboration holds promise for helping workgroups collaborate more effectively, enterprise migrations have come with challenges, as UC analyst Zeus Kerravala shares in this EC19 session preview.

Mar 5, 2019

UC analyst Blair Pleasant shares this and other tips in a pre-EC session preview.

Mar 1, 2019

Before standardizing on a team collaboration tool for your users, you've got to go deep on differentiation strategies, pricing models, and security, as IHS Markit's Diane Myers explains in this EC19 session preview.

 

Feb 26, 2019

Beyond the meeting, there’s an “open-ended set of possibilities” for enterprise speech technologies, as UC analyst Jon Arnold shares in this EC19 session preview.

Feb 19, 2019

Doug Altschul, VP of customer experience, details how the company is taking advantage of open, API-based cloud communications, AI, and real-time transcriptions to boost operational efficiencies.

Feb 14, 2019

TADHack organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon and showcases some of the cool hacks from past years.

Feb 11, 2019

In this Enterprise Connect session preview, Marty Parker, of UniComm Consulting, talks about the whys and hows of making the money follow your priorities.

Feb 7, 2019

Sorell Slaymaker, of Unified IT Systems, runs us through the risks in this Enterprise Connect session preview.

Feb 1, 2019

How open are contact center APIs, and what should developers ask of providers? Jeff Thompson, of ProdAdvisory, gives us the 311 in this Enterprise Connect session preview.

Jan 24, 2019

Chris Marron, MZA analyst, talks about siloed data and other barriers prohibiting delivery of exceptional customer experiences.

 

Jan 17, 2019

Advanced features might capture your attention, but as Elka Popova, a program director with Frost & Sullivan, explains in this No Jitter on Air podcast, what you really need to be zeroing in on are service performance capabilities.

Nov 12, 2018

Enterprise IT exec Michael Ehrich, with Acquia, shares deployment tips, lessons learned, and benefits of doing voice in the cloud.

Mar 12, 2018

An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.

Mar 9, 2018

UC & Contact Center: Building a Holistic Business Case
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.

Mar 7, 2018

In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.

Feb 28, 2018

Voice Reboot: Smart Talking in Your Contact Center
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester, explains in this pre-EC session highlight podcast.

Feb 16, 2018

What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.

Feb 9, 2018

Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of
customer-oriented digital transformation projects.

Feb 2, 2018

UC consultant Marty Parker has crunched the numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.

Jan 26, 2018

Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon showcasing programmable communications.

Dec 20, 2017

In Part 3 or a three-part series, Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.

Dec 20, 2017

In Part 2 of a three-part series, Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.

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