An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
UC & Contact Center: Building a Holistic Business Case
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
Voice Reboot: Smart Talking in Your Contact Center
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester, explains in this pre-EC session highlight podcast.
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of
customer-oriented digital transformation projects.
UC consultant Marty Parker has crunched the numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon showcasing programmable communications.