What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of
customer-oriented digital transformation projects.
UC consultant Marty Parker has crunched the numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon showcasing programmable communications.
In Part 3 or a three-part series, Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
In Part 2 of a three-part series, Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
In Part 1 of a three-part series, Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use cases.
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and discover why this longtime WebRTC consultant feels the time is now.
Find out what business considerations are driving the SIP trunking market today, and discover how satisfied enterprises are with their providers. We talk with John Malone, president of communications industry research firm The Eastern Management Group.
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team did encounter some unexpected gotchas along the way.
Alicia Gee, director of unified communications at Sutter Physician Services, oversees a 1,000-agent contact center running on Genesys PureConnect software. In this episode, she catches us up on the company's approach to the patient experience, and shares some thoughts on what's next in the contact center.
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating communications into Internet of Things ecosystems. He shares examples, and offers up plenty of pointers on how to get started.
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a WebRTC API Platform" report, recently updated. Based on what he knows of these offerings and enterprise use cases, he shares suggestions on how to approach the CPaaS decision.
Not Your Father's Telecom Expense Management
If you think telecom expense management applies to your regular old business phone lines and nothing more, think again. In this episode, Hyoun Park, founder and principal investigator with technology advisory firm Amalgam Insights, tells us why this solutions paradigm works for so much other IT spend, from mobile licenses to cloud telephony, the Internet of Things, and beyond.
Why You Need a Mobile Center of Excellence
Enterprises strategizing on mobility today, including for internal collaboration, don't
have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with
Blue Hill Research, explains why they need to get it right from the start -- and
provides tips on how to make that happen.
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
Tim Banting, of Current Analysis, gives us a peek into what the next three years will
bring in advance of his Enterprise Connect session exploring the question: Will there
be a new model for enterprise communications and collaboration in 2020?