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No Jitter On Air

News and stories from the world of unified communications brought to life by the editors of No Jitter.
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Aug 11, 2017

Alicia Gee, director of unified communications at Sutter Physician Services, oversees a 1,000-agent contact center running on Genesys PureConnect software. In this episode, she catches us up on the company's approach to the patient experience, and shares some thoughts on what's next in the contact center.

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